1. How to register to my.t care?
- Download my.t care
- Tap on “Register”
- Agree to the Terms and Conditions
- Tap on “Create Account”
- Input your mobile number to receive OTP
- Input OTP on my.t care app
- Scan the front and back of your NID Card (scan your Passport if you’re not a Mauritian citizen)
- Enter mPIN
All my.t services linked to your NID number will automatically appear on your my.t care.
2. Why do I need to scan my NID to register to my.t care app?
Scanning your NID card is required proof of verification and enhances security of your account(s). It helps us identify the customer and it also ensures that the customer complies with all legal and regulatory requirements with respect to my.t care.
3. I am not able to scan my NID, what should I do?
- Make sure that there is no glare when scanning your NID.
- You can hold your NID in your hands when scanning.
If you still cannot scan your NID, contact us on 8900.
4. I have successfully registered to my.t care but I don’t see all my Fixed accounts.
- Go on the my.t home section on your my.t care and tap on “Manage Account”
- Choose “my.t home”
- To add a Fixed account, you can either scan the QR code of your 3 Fixed bills (not older than 3 months) or do it manually by filling in the required information.
If you still do not see your Fixed accounts, call 8900.
5. I have successfully registered to my.t care but I don’t see all my Prepay accounts.
- Go on the my.t Prepay section on your my.t care and tap on “Manage account”
- Choose “my.t mobile”
- Fill in the required information
If you still do not see your my.t Prepay account, call 8900.
6. I have successfully registered to my.t care but I don’t see all my Postpay accounts.
- Go on the my.t Postpay section on your my.t care and tap on “Manage account”
- Choose “my.t mobile”
- Fill in the required information
If you still do not see your my.t Postpay account, call 8900.
7. I’m not subscribed to any Mauritius Telecom product or service. Can I register on my.t care?
Yes, you will still be able to view our products and services.
8. I don’t have a my.t mobile SIM. Can I register to my.t care?
Yes, you can register to my.t care even if you don’t have a my.t mobile SIM. You can manage your my.t Fixed line / my.t home account and subscribe/upgrade to new services.