Miscellaneous


1. I have upgraded my service. How long does it take to apply?

You will be contacted by our team within two working days.


2. I am trying to apply to a service but I’m getting an error message that I have a pending order.

You can request new orders once your pending order(s) are completed.

Note: You will be notified by SMS as and when your pending order(s) are being processed.


3. I have already registered to my.t care app on my smartphone. Can I login with the same account on multiple devices?

Yes, you can login to my.t care on multiple devices.

  • Download my.t care app on another device.
  • Tap on “Login”
  • Input your NID number
  • Enter your mobile number to receive an OTP
  • Insert the OTP
  • Create your mPIN

All accounts linked to your NID number and your managed accounts (if any) will automatically appear on your  App.


4. How many people can manage my account ?

Your account can be managed by several persons.