1. I have upgraded my service. How long does it take to apply?
You will be contacted by our team within two working days.
2. I am trying to apply to a service but I’m getting an error message that I have a pending order.
You can request new orders once your pending order(s) are completed.
Note: You will be notified by SMS as and when your pending order(s) are being processed.
3. I have already registered to my.t care app on my smartphone. Can I login with the same account on multiple devices?
Yes, you can login to my.t care on multiple devices.
- Download my.t care app on another device.
- Tap on “Login”
- Input your NID number
- Enter your mobile number to receive an OTP
- Insert the OTP
- Create your mPIN
All accounts linked to your NID number and your managed accounts (if any) will automatically appear on your App.
4. How many people can manage my account ?
Your account can be managed by several persons.