Miscellaneous

1. I have upgraded my service. How long does it take to apply?

You will be contacted by our team within two working days.

2. I am trying to apply to a service but I’m getting an error message that I have a pending order.

You can request new orders once your pending order(s) are completed.

Note: You will be notified by SMS as and when your pending order(s) are being processed.

3. I have already registered to telecom app on my smartphone. Can I login with the same account on multiple devices?

Yes, you can login to telecom app on multiple devices.

All accounts linked to your NID number and your managed accounts (if any) will automatically appear on your telecom App.

4. How many people can manage my account ?

Your account can be managed by several persons.