1. How do I add my contact email?
- Go to “Settings” at the bottom of your Home screen and select “My profile”
- Tap on “Add”
- Input your email address and tap on “Continue”
- You will receive an OTP by email
- Enter the OTP received by email on your telecom app
- Your email address will be registered
2. I am not able to scan my NID, what should I do?
- Make sure that there is no glare when scanning your NID.
- You can hold your NID in your hands when scanning.
If you still cannot scan your NID, Contact us on 8900.
3. Face scan is unsuccessful, what should I do?
Contact us on 8900. Our team will be happy to assist you.
4. I have forgotten my telecom app mPIN. How to reset it?
Open your telecom app, tap on “Forgot mPIN” and follow the on-screen steps.
5. What should I do if I have changed my smartphone?
You will need to download the telecom app on the new smartphone and tap on ‘Login’. Follow the on-screen steps on the app and set a new mPIN.
6. How to get help in case of issues on the telecom app?
On the Home screen, go to “Support” or Contact us on 8900.
7. How can I get help for my mobile and/or Fixed number?
- Go to “Support” at the bottom of your Home screen
- Tap on “I need help for my mobile number” or “I need help for my Fixed number”
- Follow the instructions provided
8. What number should I call for assistance for my Fixed line/ my.t home account?
Contact us on 8902. Our team will be happy to assist you.
9. What number should I call for assistance for my Prepay/Postpay account?
Contact us on 8900. Our team will be happy to assist you.
10. What happens if I change my mobile number?
Delete your existing account on telecom app and re-register with your new number. Or you can contact us on 8900.
11. How to delete my account?
- Go to “Settings” at the bottom of your Home screen and tap on “My Profile”
- Tap on “Delete account”
12. What happens if I have lost my mobile phone?
Contact us on 8900 and ask our agent to deactivate your telecom app account.