1. Can I manage another person’s account on telecom app?
Yes, you can manage another person’s my.t home and my.t mobile (Prepay and Postpay) accounts.
2. I want to manage the my.t home account of another person. How to proceed?
- Go on the my.t home section
- Tap on “Manage account”
- Select “my.t home”
- Enter Owner’s details and scan 3 Fixed bills (not older than 3 months) or Fill in the Bill Number* of 3 Fixed bills manually.
- Enter mobile number of Owner
- Owner will receive an OTP with request for consent on his/her mobile number.
- You need to enter the OTP on telecom app to have access to his/her Fixed account.
Owner will receive a confirmation message that you are managing his/her account.
*How to get Bill Number?
3. What should I do if I still cannot access another person’s my.t home account?
Contact us on 8900. Our team will be happy to assist you.
4. I want to manage the my.t Prepay account of another person. How to proceed?
- Go on the my.t Prepay section
- Tap on “Manage account”
- Select “my.t mobile”
- Input the NID and mobile number of the Owner
- Owner will receive an OTP with request for consent on his/her mobile number.
- You need to enter the OTP on your telecom app to manage his/her my.t Prepay mobile number.
Owner will receive a confirmation message that you are now managing his/her account.
5. What should I do if I still cannot access another person’s my.t Prepay account?
Contact us on 8900. Our team will be happy to assist you.
6. I want to manage the my.t Postpay account of another person. How to proceed?
- Go on the my.t Postpay section
- Tap on “Manage Account”
- Select “my.t mobile”
- Input the NID and mobile number of the owner
- Owner will receive an OTP with request for consent on his/her mobile number.
- You need to enter the OTP on your telecom app to manage his/her my.t Postpay mobile number.
Owner will receive a confirmation message that you are now managing his/her account.
7. What should I do if I still cannot access another person’s my.t Postpay account?
Contact us on 8900. Our team will be happy to assist you.
8. Is there a limit of the number of accounts I can manage?
No, the telecom app allows you to manage as many accounts as you wish.
9. How to delete a managed account?
- Go on my.t home/ my.t Prepay/ my.t Postpay section
- Tap on “View Accounts”
- Tap on “Other Account(s)”
- Tap on the delete icon next to the account you want to delete.
Owner will receive an SMS that you have stopped managing his/her account.
10. What should I do if my account is currently being managed by another person but now I want to be the only one to manage my account?
Please visit any Telecom Shop with your NID card or call 8900.