1. I have a Fixed account, what can I do on telecom app?
telecom app allows you to:
- View your account information
- View your bill statement(s)
- View status of TV decoder and Wi-Fi router at your premises
- Track your internet usage
- Subscribe to a new Fixed line
- Subscribe to and/or upgrade Internet & TV services on an existing Fixed line
- Subscribe to Value Added Services on your Fixed line (e.g. Call Waiting, Caller-Line identification, etc.)
- Download and Share your bill(s)
- Register to eBill services to receive your bills by email
- Pay your bill(s)
- Download and Share your receipt after bill payment
- Access to support for any issues, including reboot of home equipment, change of Wi-Fi password, visibility on status of requests
2. How to upgrade my existing services on my Fixed line, Internet & TV services?
Go on the my.t home section on your telecom app and select the service you wish to upgrade and follow the on-screen steps.
3. I have multiple Fixed lines registered under my NID. Can I view all on the telecom app?
Yes, all accounts registered under your NID will appear on telecom app.
In case you do not see all your Fixed accounts, call 8902.
4. I want to know which services I am currently subscribed to.
On the my.t home section, your current offer will appear on top (e.g: 50Mbps TV & Broadband). Tap on the offer to view all the services you are subscribed to.
5. I want to see my internet usage.
On the my.t home section, your current offer will appear on top (e.g: 50Mbps TV & Broadband). Tap on the offer and scroll down to see your internet usage.
6. Can I change my Wi-Fi password via the telecom app?
Yes, you may change your password via the app:
- On the my.t home section, scroll down & select “Secure Wi-Fi”
- Insert the new password & tap on “Save”
Note: You will have to insert the new password on all your devices at home.