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ALO Pack – FAQs

FAQs – UNLIMITED FIXED VOICE PACKAGES

 

  1. What are the Unlimited Fixed Voice Packages?

There are 2 Unlimited Fixed Voice Packages:

  • ALO 100 at Rs 100 (VAT incl.) per month
  • Unlimited calls to Telecom Fixed line
  • ALO 400 at Rs 400 (VAT incl.) per month
  • Unlimited calls to Telecom Fixed line
  • Unlimited calls to my.t mobile
  • Unlimited calls to other operators (both Fixed and mobile)
  1. What are excluded in the ALO packs?

ALO packs are for domestic calls only. The following are excluded in the ALO packs:

– Monthly Line Rental/ Access Charge

– International calls

– Calls to special numbers (e.g 303XXXX, 1XX, 1XXXX etc)

– Value Added Services (CLI, CLIR, Call Waiting…)

 

  1. Who can register for an ALO pack?

Any customer having a residential Fixed line with Mauritius Telecom in Mauritius and Rodrigues can register to the ALO pack.

 

  1. How many ALO packs can I have on one Fixed line number?

You can register to only one ALO pack at one point in time.

 

  1. Are business customers having a Fixed line with Mauritius Telecom eligible to subscribe to the ALO pack?

Unfortunately, the ALO pack are valid only for residential customers.

 

  1. How do I register for an ALO pack?

It’s really easy! You can choose one of these:

 

  1. Why should I choose an ALO pack over the classic Fixed offer?

Make unlimited calls and speak with your loved ones as much as you want with ALO pack.

 

  1. When will the service be activated?
  • When you register in any Telecom Shop with your NID, your ALO pack will be activated immediately
  • When you register via website, email or 8902, your ALO pack will be activated on the next working day

 

  1. Do I still have to pay the Monthly Line Rental/ Access Charge for Fixed Line service if I take the ALO pack?

Yes, you still need to pay the Monthly Line Rental/ Access Charge for your Fixed line.

 

  1. How long is the contract period?

There is a one-year contract for the ALO packs.

 

  1. Can I upgrade my ALO pack anytime I want?
  • When you upgrade in any Telecom Shop with NID, your upgrade will take effect immediately
  • When you upgrade via website, email or 8902, your upgrade will take effect on the next working day.

 

  1. How to upgrade my ALO pack?

It’s really easy! You can choose one of these:

 

  1. How to downgrade my ALO pack?

Please visit your nearest Telecom Shop with your NID.

 

  1. Will the downgrade take effect immediately?

The downgrade takes effect on the next day.  Your bill will be adjusted on a pro-rata basis.

 

  1. Is there any penalty fee when downgrading my ALO pack?

There is a penalty fee of Rs 500 (VAT incl.) when downgrading your ALO pack before the minimum term of contract.

 

  1. How do I cancel my ALO pack?

Please visit your nearest Telecom shop with your NID.

 

  1. Will the cancellation take effect immediately?

The cancellation takes effect on the next day. Your bill will be adjusted on a pro-rata basis.

 

  1. Is there any penalty fee when cancelling my ALO pack?

There is a penalty fee of Rs 500 (VAT incl.) when cancelling your ALO pack before the minimum term of contract.

 

  1. Is the Fair Usage Policy applicable on the ALO packs?

Yes, FUP is applicable to ensure quality services to all customers. You can get more details in our ALO Pack Terms and Conditions.