CMS Portal

FAQ: Unlimited Fixed Package

  1. What are the Unlimited Fixed Packages?

There are 2 Unlimited Fixed Packages available:-

  1. Package 1 : Unlimited calls my.t Fixed to my.t Fixed at Rs 1 per month

 

  1. Package 2 : All Unlimited at Rs 10 per month
  • Unlimited Calls to my.t Fixed
  • Unlimited calls to my.t mobile
  • Unlimited calls to other operators (both Fixed and Mobile)
  • Unlimited calls to voice short codes (toll free)

 

  1. Which type of calls are excluded in the Unlimited Fixed Package?

The following calls shall be excluded in the Unlimited Fixed Packages:-

  • International calls
  • Roaming calls
  • Calls to Special Service Numbers

 

  1. Who can register for an Unlimited Fixed Package?

Any customer having a residential Fixed Line can register to the Unlimited Fixed Package?

 

  1. How many Unlimited Fixed Package can I have on my telephone line?

You can register to only one package at one point in time on your telephone line.

 

  1. Is package available to Business Fixed Line?

Unfortunately not, the Unlimited Fixed Packages are valid only for residential customers.

 

  1. How do I register for an Unlimited Fixed Package?

It’s really easy!

  • Download the my.t Self Care App
  • Create your account on Self Care App
  • Then go “Add an account”
  • Click on “my.t home”
  • Scan the QR code on your my.t Fixed bill
  • Input NID/passport number for owner of Fixed line
  • Give a name for the bill

 

How to subscribe to Unlimited Fixed Package

  • Go to “my account”
  • Select the Fixed line number on which you want to have the package
  • Choose the “Unlimited Fixed Package” you want
  • Input your self care mPIN
  • You will receive app notification

Or Visit your nearest Telecom Shop with your NID to subscribe to the Unlimited Fixed Package.

 

  1. Why should I choose an Unlimited Fixed Package over the classic fixed offer?

With the Unlimited Fixed Package you can speak with your loved ones as much as you want.

 

  1. When will the service be activated?

Your Unlimited Fixed Package will be activated immediately after registration.

 

  1. Do I still pay the Rental for Fixed Service if I take the Unlimited Fixed Package?

Yes, you need to still pay the Rental Fee for your Fixed Line.

 

  1. How long is the contract period?

The contract period for the Unlimited Packages is 12 months.

 

  1. Can I upgrade or downgrade my Unlimited Fixed Package anytime I want?

Yes, you can and the upgrade/downgrade will take effect immediately. Your bill will be adjusted on a pro-rata basis.

 

  1. How to upgrade my Unlimited Fixed Package?

It’s really easy!

  • Go to “my account” on my.t self care app
  • Select the Fixed line number on which you want to have the package
  • Choose the “Unlimited Fixed Package” you want
  • Input your self care mPIN
  • You will receive app notification

Customer received 1st notification

Thank you for subscribing to my.t. Your request for service addition on service number: 6311507 is in progress. Your Ref No. is: 10048934

 

Customer received 2nd notification

We are pleased to inform you that your request for service addition has on service number: 6311507 has been activated and your billing has started. You can now enjoy the services.

 

  1. How to downgrade my Unlimited Fixed Package?

Youn must visit your nearest Telecom Shop with your NID.

 

  1. Is there any penalty fee when downgrading my Unlimited Fixed Package?

There is no penalty fee when you downgrade your Unlimited Fixed Package.

 

  1. How Do I cancel my Unlimited Fixed Package?

Visit your nearest Telecom shop with your NID.

 

  1. Is there any penalty fee when cancelling my Unlimited Fixed Package?

A fixed penalty fee of Rs 1500 (VAT incl.) applies upon cancellation before the minimum term of contract.